Privacy Policy

Privacy Policy

Introduction

At https://fca-car-finance-claim.dreamdwellings.net, we are committed to protecting your privacy and ensuring that your personal data is handled with utmost care. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information from users accessing our website and utilizing our services. By using our platform, you agree to the terms outlined herein.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://fca-car-finance-claim.dreamdwellings.net.
  2. All applications and services provided under the Fca Car Finance Claim brand.
  3. Interactive features on our websites, such as user comments and forums.
  4. Communications initiated by us, including newsletters, promotional emails, phone calls, and text messages (SMS).

Please note that this policy does not extend to external platforms or services linked from our website, which have their own privacy policies governing data collection and usage.

Processing Activities

This policy outlines the ways in which we process personal data when:

  1. You register an account and use our applications or services as an authorized user.
  2. You visit our websites and engage with content and features.
  3. You choose to receive communications from us, such as newsletters or promotional offers.

Personal Data Collection

We collect various categories of personal data, including:

  1. Account Information: Details related to your account creation and management, such as usernames, passwords, and account settings.
  2. Payment Information: Transaction details, payment method information, and billing addresses required for processing payments.
  3. Financial Information: Data related to your financial status, credit history, and loan-related inquiries.
  4. Purchase Information: Records of products or services purchased through our platform, including order history and transaction IDs.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device tokens, and advertising IDs.
  6. Location Data: Geolocation information provided by your browser or device when using our location-based services.
  7. Feedback: Responses to surveys, feedback forms, or user reviews that you choose to submit.
  8. Social Media Information: Content and data shared when interacting with our social media accounts.
  9. Product Information: Details about the products or services you show interest in, including product preferences and browsing behavior.

We collect this data through various means:

  • User input forms and profiles.
  • Automated technologies, such as tracking pixels and cookies.
  • Third-party sources who provide us with aggregated or de-identified data for analytics purposes.

Cookies

We utilize cookies to enhance your experience on our website and for analytical purposes. Cookies are small text files stored in your browser that serve different purposes:

  1. Strictly Necessary Cookies: Ensure the basic functionality of our website, such as allowing you to log in and navigate through pages.
  2. Preference Cookies: Remember your preferences, such as language settings or display options.
  3. Analytics Cookies: Collect data on user behavior, page views, and interactions for analytical purposes to improve our services.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are accepted.

Retention and Deletion

The retention period for personal data varies depending on the purpose for collection:

  • We retain account information and transaction records for as long as your account is active or as required by law.
  • Financial and payment data may be retained for longer periods to comply with financial record-keeping regulations.
  • We delete or anonymize data when it is no longer needed for the purposes collected, unless required by law.

Security Measures

We implement robust security measures to protect your personal data:

  • Employing encryption protocols for secure data transmission and storage.
  • Engaging reputable third-party processing partners who adhere to strict security standards.
  • Regularly reviewing and updating our security practices to adapt to evolving industry standards.

Children’s Privacy

We do not intentionally collect or solicit personal data from children under the age of 18. Our services are designed for a general audience, and we comply with applicable laws regarding child privacy, such as the Children’s Online Privacy Protection Act (COPPA) in the United States.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: The right to correct or update incomplete or inaccurate personal data.
  • Erasure (Right to be Forgotten): The right to request the deletion of your personal data, under certain circumstances.
  • Restriction: The right to limit the use or processing of your personal data.
  • Portability: The right to receive your personal data in a structured, commonly used format and to transfer it to another controller.
  • Objection: The right to object to the processing of your personal data for specific purposes.
  • Non-Discrimination: The right to be free from discrimination when exercising any of your data protection rights.

To exercise these rights or if you have any data-related queries, please contact our Data Protection Officer at [email protected].

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be effective immediately upon posting on our website. We encourage users to review this page periodically for the latest version.

Contact Information

For any privacy-related inquiries, feedback, or requests:

  • Email: [email protected]
  • Mailing Address: Fca Car Finance Claim Privacy Team, [Your Address], [City, State, Zip]